I filled in the form twice by accident - did I set up two Direct Debits?
Yes - each time you complete a sign-up form, a new unique Direct Debit instruction is created. If you would like to cancel one of these please get in contact with us and we can cancel it on our end as sometimes Direct Debits don't appear on your account until the first payment has been taken.
Why is the earliest payment date so far away?
Direct Debit authorisation can take up to 6 working days to process with your bank. The date shown accounts for this, plus weekends and UK bank holidays.
How long does a Direct Debit take to appear on my bank account?
For most banks it takes up to 5 to 6 working days for a Direct Debit to appear on your online/mobile banking portal, but for some banks it will only show once the first payment has been sucessfully taken.
Will setting up a Direct Debit affect my credit rating?
No, signing up for a Direct Debit does not adversely effect your credit rating as long as no payments are rejected by your bank due to insufficient funds.
How can I change my payment date?
Just email us at theteam@onepounddd.com letting us know what new day of the month you would like to pay on and we will do the rest!
Are payments safe?
Yes, payments are handled by {payment_processor}, who are authorised by the Financial Conduct Authority, and store your data using military grade encryption.
We do not store any of your confidential bank data ourselves.
What if there is an error in the payment?
If we've taken payment without your permission or any other error occurs when taking payment, please get in contact with us and we will help investigate what happened.
Our payments are also covered by the The Direct Debit Guarantee, which protects customers paying by Direct Debit by entitling them to a full immediate refund if a payment is taken without your permission.
Cancellation
How do I cancel a Direct Debit with you?
Simply cancel it directly with your bank, which can be done online, on the phone or in branch.
Is there a fee for cancelling?
There is no cancellation fee for cancelling your Direct Debit and you can sign up again whenever you want!
Will cancelling my Direct Debit affect anything else on my account?
No - cancelling only stops future payments to us. It doesn't affect any other arrangements you have with your bank.
Tools
Do I need any special software to use the spreadsheets?
No - our spreadsheets are built to work in both Microsoft Excel and Google Sheets, so you can use whichever you're more comfortable with.
Are the spreadsheets pre-filled with formulas?
Yes, all our templates come with built-in formulas so calculations update automatically as you enter your own figures - no formula knowledge required.
How do I download the spreadsheets?
Once you're a member, simply Log In and download any spreadsheet directly to your computer.
Will I lose access to spreadsheets I've already downloaded if I cancel?
Any files you've already downloaded to your own device are yours to keep. Cancelling your Direct Debit only removes access to new content going forward.
Can I use OnePoundDD.com on my tablet/mobile?
Yes, our website and the payment pages are both tablet and mobile compatible. To use our Excel templates you will need access to either Excel, Google Sheets or any other spreadsheet program that can open .xlsx files
Can I suggest a spreadsheet topic I'd like to see?
Definitely - get in touch via our contact page and let us know what would be useful to you. We use member feedback to prioritise new templates.